HOW DOES YERA SHIP?

We have tied up with a number of reputed courier partners (Bluedart, DHL, India Post, etc.) to provide end to end delivery coverage. We provide the option of standard shipping and premium shipping, which one can choose on the basis of their requirement.

 

IS COD AVAILABLE FOR MY LOCATION?

The cash-on-delivery option is product and location specific. The product details page indicates whether cash on delivery is applicable for a particular product. As for location, the COD option depends on the courier partner that operates in your location.

 

DOES YERA SHIP ORDERS INTERNATIONALLY?

Yes, international delivery is applicable on bulk orders. Please check your URL and find your country’s name in it. If you do not see your home country’s name in the URL, please contact YERA Customer Care and they will guide you.

 

WHAT ARE YOUR SHIPPING CHARGES?

We provide free shipping for all orders over Rs. 500. For any orders under Rs. 500, we charge a nominal shipping fee depending on the weight of the order.

 

HOW CAN I VIEW THE STATUS OF MY ORDER?

You will receive an email notification confirming your order, payment and address details.
Once your order has been processed, we will send you a dispatch notification email confirming that your order has been shipped. This email will also include the carrier and tracking information as well as link to the Courier website which would display the estimated delivery date of your order. We aim to contact you via email or telephone if:

•        We require further information from you to process your order
•        We need to make changes to your order (e.g. availability dates, product upgrades)
•        We encounter problems during delivery

 

TAKING DELIVERY OF MY ORDER

Upon delivery, please inspect the packaging for any damage. Do not accept the order if the box looks physically damaged or tampered with. No COD orders can be opened for inspection before payment of COD amount to the courier person. Please make sure payment is made in cash only.

Also do note that the products should be inspected within a reasonable time after their receipt. You will be deemed to have accepted the products unless you have notified us of any damage within 48 hours after receipt of the products. The risk of any damage, loss or deterioration of the products and liability to replace the same during transit till the point of delivery of order to you shall be on Yera. Yera shall not be liable for any damage caused after the order has been delivered to you.

 

UNLIKELY SHIPPING DELAYS

If for any reason there is an unforeseen delay in shipping your order, we will make every attempt to let you know in advance via the contact details mentioned in your order.

In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall notify you about the same and seek your confirmation on shipment of available products in your order. In such cases, your payment against the unshipped part of the order shall be refunded, either in the manner you have made the payment, or in store credit, depending on the situation at hand.